Customer Service Representative

Rac Distributors Inc

Customer Service Representative

Providence, RI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Relocation bonus

    Signing bonus

    Training & development

    Vision insurance

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and must have knowledge of HVAC/R equipment and parts.

    Responsibilities

    Receive a high volume of inbound calls and emails

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Meet personal and team quotas

    Attend trainings to maintain up-to-date skills and knowledge

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of HVAC/R equipment and Parts is a must.

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively