Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Summary First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks

Benefits: Health insurance per diems

Base Salary + Bonus Opportunity: Performance-based commissions and bonuses

Great Work/Life Balance: No required overtime

Time Off: Paid holidays and accruable vacation

Flexible work schedule: Can accommodate midweek appointments

Paid New Hire Training: Onboarding includes learning alongside a trained technician

Learn a New Trade: Develop skills within the industry

Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving

Small Business: Local business with an owner who works alongside the team each day

Mentorship Opportunities: Ongoing training and career development

Responsibilities

Promptly answer incoming phone calls

Caringly assist callers with their needs

Effectively communicate via LiveChat, Email, and other forms of electronic communications

Accurately schedule repair appointments based on service area and scope of work

Actively communicate with the Dispatch Team regarding availability and skill sets

Assist other team members as needed to accomplish shared goals

Qualifications

Computer and data entry proficiency (Microsoft Office and iOS)

Previous Call Center/Dispatch experience preferred

Working knowledge of ServiceTitan is a plus

Friendly, outgoing, and service driven

Company Overview 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.