POSITION DESCRIPTION: The Job Location: 1600 W. Monroe St., Phoenix, AZ, 85007

OT is allowed, but would require preapproval from Manager before being submitted.

Hybrid Model - will be on site 3-5 days/month. Remote interviews

This position is largely remote and will interact with businesses to answer general questions about Arizona Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email.

Functions include but are not limited to the following:

Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiries

Reviewing and processing license applications, and documenting resolution as appropriate

Reviewing and processing business account update request forms, and documenting resolution as appropriate Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer

Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer

Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear Work in-office as business needs dictate to process inbound mail and other paperwork.

Call center experience required.