Benefits:

401(k)

Paid time off

Customer Service Job Description

SafetEquip is a safety supplier to agricultural businesses located in California and Arizona. For 30 years, it has provided products to coolers, packing plants, and food processors. SafetEquip is looking for a customer service representative to provide service/product information to current and new customers. Representatives must be willing to learn the vast product lines in order to suggest information to satisfy customer needs.

Duties and Responsibilities:

Greeting customers and assisting them in our retail store.

Order/Invoice data entry.

Process customer orders/changes/returns according to established department policies and procedures.

Communicate and coordinate with internal departments.

Keep records of customer interactions and transactions.

Communicating with customers through various channels phone, email, text.

Provide timely feedback to company management regarding challenges or customer concerns.

Manage and prioritize multiple concerns simultaneously.

A positive attitude, even when faced with misplaced criticism or frustration.

The ability to learn quickly and move on from both success and failure.

Answering phones and transferring calls to the appropriate staff member.

Assisting accounts payable and accounts receivable.

Assisting the purchasing department when needed.

Faxing, scanning, and copying documents.

Assisting with planning seasonal moves (Salinas to Yuma).

Pulling orders in warehouse if needed.

Perform other duties as required or assigned.

Qualifications:

Associates degree in a business-related field or Equivalent

Ability to always remain professional and courteous with customers.

Competent computer skills including MS office. QuickBooks program knowledge a plus.

Internet skills including: use of e-mails and literacy skills.

Attention to detail, communication skills, and following through are key.

Develop knowledge of the industry within the given market.

Commitment to continual education about the company, products, and services.

Will Walk, stand, sit.

Lift over 25 pounds.

Hours of Operation: Monday through Friday 8:00am to 5:00 pm

Saturdays: 9am to 12pm (Rotate weekends)