Customer Service Representative

Southern Fireplace and Garage Door

Customer Service Representative

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Retirement Savings

    Dental insurance

    Employee discounts

    Paid time off

    Vision insurance

    Local Company seeking to add a full time Customer Service Representative to assist in day to day operations.You will act as a liaison between our Production Team and our Customers to achieve the highest level of service.

    Responsibilities:

    Communicate with builders, field superintendents and retail customers in a professional manner

    Insure accuracy of jobs and job readiness prior to dispatch

    Resolve customer inquiries and complaints

    Efficiently and accurately perform data entry of orders and scheduling

    Provide information about our products and our services

    Provide troubleshooting of miscellaneous products over the phone

    Follow up on back orders and service requests

    Gain trade knowledge on the products we install and represent

    Qualifications:

    Previous experience working in the home building industry.

    Knowledge of Windows based applications and Microsoft Office preferred

    Experience working in QuickBooks a plus

    Ability to build effective business relationships with all levels of employees and customers

    Strong communication and follow up skills

    Deadline and detail-oriented

    High School Diploma or Equivalent

    Positive Attitude, Self-motivated and Proactive

    Professional phone, email and computer skills

    Strong work ethic

    Job Type: Full-time

    Benefits:

    Dental insurance

    Vision Insurance

    Life insurance

    Paid time off

    Retirement plan

    Schedule:

    8 hour shift

    Monday to Friday

    Education:

    High school or equivalent (Preferred)

    Experience:

    Office: 2 years (Preferred)

    Work Location: In person