Benefits:

401(k) matching

Competitive salary

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

About Us

Aire Serv, a trusted name in HVAC services with over 200 locations across the US and Canada, is seeking a Lead Customer Service Representative to join our team. We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus while having fun in the process.

The Role

As a Lead Customer Service Representative, you will be a key member of our team, responsible for managing and leading our customer service operations. You'll oversee a team of representatives, handle high-level customer interactions, and ensure the delivery of exceptional service in line with our company values.

Key Responsibilities

Manage and train a team of customer service representatives

Handle complex customer inquiries and escalated issues

Oversee scheduling and dispatch operations for our service technicians

Implement strategies to improve customer satisfaction and team productivity

Collaborate with other departments to streamline operations

Monitor and evaluate team performance, providing feedback and support

Identify sales opportunities and contribute to business growth

Maintain accurate records and prepare reports on customer service metrics

Qualifications

Minimum 3 years of customer service experience

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Proficiency in Microsoft Office suite and CRM systems

Experience in the HVAC industry is a plus

Ability to work in a fast-paced environment and handle multiple tasks

What We Offer

Competitive salary range

Comprehensive benefits package including medical, dental, and vision insurance

Retirement plan with company match

Paid time off and holidays

Ongoing professional development and training opportunities

Performance-based bonuses and incentives

The Ideal Candidate

We're looking for a self-motivated, energetic leader who excels at managing teams and delivering exceptional customer service. You should be passionate about developing your team, driving operational excellence, and contributing to the company's growth and success.

Apply now to join the Aire Serv family and be part of a team that values your contribution and supports your professional growth. We are actively interviewing for this position - submit your application today for prompt consideration by our hiring manager.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.