At Glass Guru customer service is our # 1 priority. We provide the best customer service in the industry and are looking for high quality people to add to our team. Collection experience preferred. This is a part time position with the opportunity to turn into full time. Paid holidays and paid day off for your Birthday on day one.

Job Description

Make collection calls on past due Invoices

Answer inbound phone calls promptly during business hours

Respond to any voicemails and/or messages from answering service (if applicable)

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom (if applicable)

Screen incoming leads/potential customers

Schedule estimate appointments

Quote product by telephone for clients/customers (if applicable)

Assist Estimators with follow up on pending sales/ quotes by phone and/or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions

Filing of daily work orders and estimates

Qualifications & Educational Requirements:

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills:

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.