Customer Service Representative

Third Acts Llc

Customer Service Representative

Sarasota, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our Metal Supermarkets team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities

    Receive a high volume of inbound calls and emails. Also make outbound calls to increase sales

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Meet personal and team quotas

    Qualifications

    High school diploma/GED...some college is a plus.

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills, Spanish speaking would be a plus

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively