Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Key Responsibilities:

Answering customer inquiries:

Addressing questions about products, services, pricing, policies, and account information through various communication channels.

Handling customer complaints:

Investigating issues, identifying root causes, and providing appropriate solutions to resolve customer concerns effectively.

Processing orders:

Taking customer orders, verifying details, and ensuring accurate processing of transactions.

Providing product information:

Explaining features and benefits of products or services to customers based on their needs.

Resolving customer disputes:

De-escalating tense situations, mediating conflicts, and finding mutually agreeable solutions.

Maintaining customer records:

Updating customer information and account details accurately in the CRM system.

Following up with customers:

Checking on the resolution of issues and ensuring customer satisfaction.

Identifying sales opportunities:

Providing product recommendations or suggesting additional services to meet customer needs.

Required Skills:

Excellent communication skills:

Clearly and concisely explaining information, actively listening to customers, and using positive language.

Problem-solving abilities:

Analyzing situations, identifying root causes, and developing effective solutions to customer issues.

Customer service orientation:

Demonstrating empathy, patience, and a genuine desire to assist customers.

Adaptability:

Handling diverse customer interactions and adjusting communication style as needed.

Technical proficiency:

Familiarity with CRM systems, company databases, and relevant software applications.