RSI Agency, Inc is a 4-person independent insurance office that is looking for a hardworking, detail-oriented customer service representative. Applicants must have a strong work ethic, superior communication and computer skills, be organized, and able to multi-task. Candidates must be outgoing and able to work in a small office, working both independently as well as in a group. Experience in the insurance industry or similar field is preferred. This is the first point of contact with our clients. Having an eagerness to help and problem solve is key to this position. Along with helping clients, candidates will be responsible for assisting agents with data processing and daily activities.
Candidates should have the following qualifications:
Highly organized
Self-motivated
Excellent verbal and written communication skills
Outgoing personality to relate with many types of customers
Able to manage multiple tasks simultaneously while meeting certain deadlines
Obtain proficiency with multiple company and client management software systems
Key responsibilities include but are not limited to:
Greet clients with a smile while welcoming them into our office
Handle incoming and outgoing calls while assist clients with questions on their accounts
Process client payments in office and over the phone
Retrieve client information from multiple computer systems, internet sites and the phone
Process daily reports and incoming and outgoing mail
Assist agents in servicing clients along with preparation of documents
Expanded duties may be added as others are mastered
The candidate will be required to attend a 40-hour offsite training and testing session to obtain a MN Property and Casualty Insurance License. Obtaining this license will be required to maintain this position. Training and licensing is paid for by RSI Agency, Inc.
This is a 40-hour position, Monday through Friday. Normal hours would be 8:00am to 4:30pm.
Employee will receive 80 hours of vacation time and 48 hours of sick leave. Salary range of $43,000-$46,000.