Benefits:

401(k) matching

Company parties

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

401K Match

Job Summary

Here are Finks we want to extend a family feeling to our customers, making them feel at home from the time they walk in to the moment their repair is complete. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, navigate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receiving inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Create invoices in Quickbooks

Receive money in Quickbooks

Email invoices

Call to retain any unpaid funds from insurance companies or customers with a warm, polite correspondence to maintain good relationship standing

Pay and file any vendors invoices

Prepare deposits for Office Manager

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively