Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Opportunity for advancement

Paid time off

Customer Service Representative | Inside Sales Representative

This is a full-time seasonal position for now but may become a permanent full time position.

For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Return customer calls, respond to customer complaints, and resolve issues

Schedule services and dispatch technicians

Perform marketing functions to sell additional work and earn business

Perform administrative functions including data entry, payment processing, and supply inventory

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Previous customer service and sales experience required (5 years minimum)

Strong written and verbal communication skills

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Detail-oriented with strong data entry skills

Team player who can work independently

Comfortable with a fast paced setting

Service Titan experience is a plus

Experience in the construction or maintenance industry is a plus

Benefits:

Paid weekly

Paid holidays

Bonus opportunities

Opportunity for long term growth

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.