Benefits:

Annual Bonus

Monthly Bonus

Local Business

No Nights

No Weekends

Hybrid

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job Posting: Customer Service Agent at Raleigh Insurance Group

Are you a people person who loves to keep things organized? Do you have a knack for problem-solving and a great sense of humor? Raleigh Insurance Group is looking for a Customer Service Agent to join our awesome team!

What you'll be doing (besides making us smile):

Answering phones like a pro! (Don’t worry, you won’t get stuck on hold all day.)

Managing voicemails – because who doesn’t love a good callback?

Being the first friendly voice our clients hear, setting the tone for all the great things we do.

Handling policy changes – You’ll be the hero that saves the day (no cape needed).

Helping with billing inquiries – because numbers are important, but people are even more important.

Organizing and managing mail – Sorting, scanning, and keeping it all running like a well-oiled machine. (Maybe we’re just bragging, but we do run a tight ship.)

Assisting the Agent with managing email inbox – Keeping things tidy and responding quickly so we never miss a beat.

What we’re looking for:

A positive attitude – your energy will light up the office (and the phone line!).

A passion for helping people – our clients will love your problem-solving skills.

Organizational skills that would make your favorite productivity app jealous.

Ability to juggle tasks (figuratively, please leave the actual juggling to the circus).

A good sense of humor – we’re a fun team and we like to laugh while we work.

Perks? Oh, we’ve got those too:

Competitive salary: $40K - $50K annually

Monthly & Annual bonus

Flexible work options: In-office with the potential for remote work

Monday - Friday, 9 AM - 5 PM (Because we believe in a solid work-life balance!)

Paid Time Off (PTO) – So you can relax, recharge, and take that vacation you’ve been dreaming of.

Health Insurance – Because your health is just as important as your career.

A supportive, friendly team that actually enjoys working together

A chance to make a difference every day (we know that sounds cheesy, but it’s true!)

New Insurance Agent Requirements:

· Active Insurance License – We’re looking for someone with or willing to obtain a property and casualty insurance license. If you don’t have it yet, we’ll help you get there!

· Sales Skills – Whether you’re answering a call or handling policy changes, we need someone who’s not afraid to chat and recommend the right coverage for our clients.

· Industry Knowledge – You’ll need to be familiar with the basics of insurance products, but don’t worry, we’ll provide the training to get you up to speed!

· Attention to Detail – Our clients count on us for accuracy, and so do we. Double-checking paperwork and policy changes is a must.

If you’re ready to bring your customer service A-game and have some fun, we want to hear from you. Apply today and let’s get the conversation started – we promise, no hold music involved. 🎧

Raleigh Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Flexible work from home options available.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.