Customer Service Representatives in Midtown -- IMMEDIATE HIRE

GSP

Customer Service Representatives in Midtown -- IMMEDIATE HIRE

New York, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Company parties

    Competitive salary

    Opportunity for advancement

    Training & development

    Customer Service Representatives for full Time position. Benefits

    Competitive Compensation

    Direct Coaching

    Career Growth Opportunities

    Key Duties

    We are seeking a Customer Service Representative for full time position (Monday-Friday) to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.

    Roles

    Identify the customer’s needs, collect relevant information, and provide solutions

    Refer to pre-made scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Meet personal and team quotas

    Attend trainings to maintain up-to-date skills and knowledge

    Requirements

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively