Benefits:

401(k)

Bonus based on performance

Company parties

Opportunity for advancement

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth and Advancement Opportunities

Job Summary

We are providers of flooring for trade shows and events and seeking a Customer Service/Sales Representative with a great attitude to join our team. Please do not apply if you have no experience with trade shows. In this role, you will communicate with customers to identify their needs, process requests, solve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer proficient, and is able to remain calm under pressure.

Responsibilities to start

Receive and direct inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document customer interactions

Assist Sales Manager to start, to learn business practices, quoting, order processing and other duties as assigned

Qualifications

College preferred, affinity for math, detail oriented

Strong work ethic, dedicated team player with positive attitude

Must have some knowledge and or experience in the trade and/or consumer show industry

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure with deadlines

Highly organized with the ability to prioritize projects and manage time effectively