Customer Service/Sales Representative

Ogburnstation Meat Market

Customer Service/Sales Representative

Winston Salem, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Employee discounts

    Flexible schedule

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Flexible Schedule

    Job Summary

    We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities

    Receive a high volume of inbound calls and emails

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Meet personal and team quotas

    Attend trainings to maintain up-to-date skills and knowledge

    Interact with high volume of customers in store and provide excellent customer service

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively