Customer Service

Sansom Consulting

Customer Service

Saint Paul, MN
Full Time
Paid
  • Responsibilities

    Sansom Staffing has partnered with a growing manufacturing in St. Paul seeking an Inside Sales & Customer Service Representative to join their team on a contract-to-hire opportunity. The ideal candidate should possess excellent communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and customer-focused environment.

    Pay $26 - $28/hour + commission on sales

    Monday - Friday 8 - 4:30

    Duties:

    • 50% inside sales 50% customer service (taking orders)
    • Make outbound calls to inactive clients given a script to follow
    • Answer incoming calls from customers taking orders or answering question
    • Perform data entry tasks accurately and efficiently by entering orders in the ERP system (AS400)
    • Put samples together for clients and trade shows
    • Deliver exceptional customer service by addressing inquiries and resolving issues promptly
    • File orders in customer files
    • Utilize multilingual skills to assist a diverse customer base
    • Identify upselling opportunities to enhance customer experience and company revenue
    • Communicate effectively with customers through email

    Qualifications:

    • Previous experience in customer service is required
    • Manufacturing experience is preferred
    • Ability to effectively communicate in English - Spanish helpful
    • Proficient in data entry and experience with excel, outlook, adobe and ERP software (AS400)
    • Strong attention to detail and multitasking is required
    • Someone who holds themselves accountable

    Join our team as an Inside Sales & Customer Service Representative and embark on a rewarding career where your communication skills and dedication to customer satisfaction will be valued. This client loves to promote from within.

    Apply today for this fantastic opportunity with a company that cares about its employees!