Benefits:

Employee discounts

Paid time off

Job Summary

We are seeking a Customer Service & Social Media Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Promote the company using all social media platforms. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Create and execute social media campaigns designed to engage followers and promote the brand in a positive way on social media platforms.

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Ensure customer satisfaction by responding to any complaints, questions and comments left on company's social media pages in a timely and appropriate manner.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

General understanding of weapons and ammunition manufacturing.