Benefits:

Health, Dental and Vision insurance offered

No weekends, Monday-Friday 9 am to 5 pm work week

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Company Overview and Culture At Dalton Owen Agency, we prioritize work-life balance, allowing flexibility for family commitments and personal events. Our innovative and inclusive culture encourages creativity and continuous improvement. We offer extensive career development opportunities and a competitive benefits package. As part of the American Family Insurance Group, we provide a wide range of insurance products and services. Join us to make a difference and love where you work!

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Processes change to existing accounts and policies

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers

Qualifications

Demonstrated customer service experience

Effective communication skills

High School diploma or equivalent

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.