Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Ability to work independently to plan, set priorities and organize work

Demonstrated sales and customer service experience

Job contingent based on passed Property & Casualty license ahead of first day of employment

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.