Benefits:

Health insurance

Opportunity for advancement

Signing bonus

Training & development

Customer Service Specialist (entry level) is responsible for providing exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

Customer Support:

Respond to customer inquiries promptly

Provide accurate and helpful information about products, services, and policies.

Resolve customer issues and complaints effectively and efficiently.

Escalate complex issues to appropriate departments as needed.

Customer Relationship Management:

Build and maintain positive relationships with customers.

Identify opportunities to improve customer satisfaction.

Gather customer feedback and provide insights to relevant teams.

Administrative Tasks:

Process customer orders, returns, and exchanges.

Generate reports and analyze customer data.

Qualifications and Skills:

High school diploma or equivalent

1-2 years of customer service experience

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Ability to multitask and prioritize tasks effectively

Positive and empathetic attitude

Compensation:

Salary: $35,000 - $45,000 per year