Benefits:
Flexible schedule
Free uniforms
Training & development
JOB DESCRIPTION
Title: Customer Service Team Member
Supervisor: Operations Manager
Status: Hourly position
General Function:
The Customer Service Team Member is responsible for providing member services and performing customer services duties designed to make the South East Iowa Sports Center member’s experience as pleasant as possible.
Responsibilities and Principal Activities: In harmony with the Mission, Established Policies, Strategic Objectives and Goals of the Sawmill Sports Hub, the position is responsible for, but not limited to, the following:
Job Objective
First point of contact for guests entering facility
Maximize customer sales, retention and experience
Registration and payment processing
Sales functions of front desk and café
Data-entry
Player card maintenance
Waiver form maintenance
Front desk and entry presentation, material and literature display, and general cleanliness and aesthetics
Perform other duties & projects as requested
Customer Satisfaction / First Point of Contact:
Be the “face” of South East Iowa Sports Center greet all customers who call or enter
Be knowledgeable about all facility programs and activities
Be a source of information and/or a conduit to someone who knows
Facilitate all customer requests
Follow up to be certain all requests are addressed
Assist with Customer Sales & Retention:
Be up-to-date on the status of all facility leagues, programs and activities
Assist with sign-ins, payments, rosters, and schedules
Disseminate sales information on additional programming
Encourage renewals and additional participation
Registration and payment processing:
Handle registrations hand-delivered, mailed to the facility, received via fax, e-mail or other method
Enter registration information into facility management software
Enter payment information into facility management software
Process registration forms (i.e. give registration form and copy of payment to sports director, youth director, general manager, etc.)
Register and reserve birthday parties and other facility rentals and accept full payment or down payment as directed
Café assistance:
Attend to café needs during off time
Supplement sales of food and beverage items, tokens, and other retail items as needed
Data-entry:
Entering of new data base information on facility users
Enter additional data information into facility management software from, but not limited to: athletic association mailing lists, birthday party waiver forms, school field trip waiver forms, door prize entry forms from various activities, etc.
Waiver form maintenance:
Verify that all rostered team players have valid waiver forms on file
Verify that all registered activity participants have valid waiver forms on file
Ensure that all waiver forms have corresponding individual data entries in facility management software
Maintain alphabetical file catalog of all received Sawmill Sports Hub waiver forms
Front desk and entry presentation, material and literature display, and general cleanliness and aesthetics:
Ensure that entry-way and front desk present clean, organized image to general public
Ensure only Sawmill Sports Hub-approved materials are displayed
Ensure materials are all current and up to date, if needed inform General Manager or appropriate sales personnel if materials are out of stock or need updating
Perform other duties & projects as requested, may include, but not be limited to:
Set up of facility rooms and areas for birthday parties and special events
Special office functions of mailings, copying materials, creation of flyers, writing of correspondence, etc.
Maintenance or janitorial functions to ensure safe and smooth facility operations
Informative or marketing telephone calls as directed
Skills/Training Requirements
1.Aptitude for Customer Service
2.Ability to work multiple facility software application
3.Data entry skills