Customer Service Tech $16/hr.

Gold Standard Staffing

Customer Service Tech $16/hr.

Flat Rock, MI
Full Time
Paid
  • Responsibilities

    See all of our positions at www.goldstandardstaffing.com

    1st Shift 8a-4:30p $16/hr.

     

    Job Classification: Hourly/Salary, Full-time
    Supervisor: Quality Manager
    Job Responsibility Summary: Voice of customers and processors. Staying involved with
    necessary improvements of overall COPQ metrics.

    Position Requirements:
    ? Must have valid driver's license and reliable transportation.
    ? Preferred Metallurgical degree.
    ? Minimum 2 years working with flat roll sheet or coil.
    ? Minimum 6 months interacting with suppliers or customers.
    ? Preferred knowledge of exposed inspection techniques.
    ? Must be well spoken and able to work with all departments to implement change.
    ? Must be able to work in a fast pace environment as well as multi-task.
    ? Must be organized and capable of retaining records.
    ? Ability to use measurement tools.
    ? Must have Microsoft Office experience.

    Job Duties Include, but not limited to:
    ? Interaction with customers in resolution of non-conformances, continuous improvement,
    new business opportunities.
    ? Interaction with plant, suppliers, and processers in material dispositions and corrective
    actions.
    ? Drive root cause investigation and PCA implementations.
    ? Disposition of held material.
    ? Assisting with internal/external containments when necessary.
    ? Write Customer and Vendor Claims
    ? Acknowledge customer concern by the end of the day.
    ? Communicate with the team if you are working on a claim so we are not working on the
    same one.

    ? Spec Approval
    ? Lead on corrective actions / communicating and involving the Quality Manager /
    Director of Quality.
    ? Claims that need to be entered into customer portals.
    ? Assist in Manufacturing Audits.
    ? Any assignments given by Quality Manager / Director of Quality.