Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Moore Solutions Inc. is seeking a highly organized and technically skilled individual to join our team as a Customer Service & Technical Support Specialist. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving technical issues related to our online courseware. You will also work closely with our IT production department, assisting with troubleshooting and maintenance tasks.

Responsibilities:

Customer Support:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot technical issues related to course access, functionality, and integration with various Learning Management Systems (LMS).

Provide clear and concise instructions to customers on how to resolve issues.

Escalate complex problems to the appropriate team members and follow up to ensure resolution.

Maintain a positive and helpful attitude, even in challenging situations.

Technical Support:

Assist the IT production department with troubleshooting and resolving technical issues related to courseware development and deployment.

Perform quality assurance testing on new and updated course materials.

Identify and document bugs or errors in courseware.

Contribute to the development of knowledge base articles and FAQs for customers and internal teams.

Other Responsibilities:

Maintain accurate records of customer interactions and support requests.

Stay up-to-date on the latest technologies and trends in online learning.

Participate in team meetings and training sessions.

Qualifications:

Technical Skills:

Strong understanding of web technologies (HTML, CSS).

Experience with troubleshooting software and technical issues.

Familiarity with various Learning Management Systems (LMS) is a plus.

Customer Service Skills:

Excellent communication and interpersonal skills.

Ability to build rapport with customers and maintain a professional demeanor.

Patience and empathy in dealing with customer concerns.

Problem-Solving Skills:

Strong analytical and problem-solving abilities.

Ability to think critically and identify solutions to complex issues.

Organizational Skills:

Highly organized and detail-oriented.

Ability to manage multiple tasks and prioritize effectively.

Benefits:

Be a part of a dynamic and growing company dedicated to providing high-quality online learning experiences.

Collaborate with a talented team of educators and technology professionals.

Make a real difference in the lives of students and educators.

Opportunities for professional growth and development.