Job Description

2024 USA Today Top Workplace!

We have immediate openings at our corporate Business Development Center in Edmond, OK for Customer Service Representatives responsible for developing relationships and scheduling service department appointments. The Business Development Center supports all eight of our dealerships in the OKC metro area representing Chevrolet, Cadillac, BMW, Mini, Ford, Lincoln, and Chrysler Dodge Jeep Ram manufacturers. Position responsibilities include but are not limited to:

• Handle inbound and outbound service client calls in an upbeat, friendly, and helpful manner to assist the client in making appropriate service related appointments.
• Determine client transportation needs while their vehicle is being serviced.
• Transfer calls to appropriate service personnel as necessary.
• Answer basic questions regarding warranty and schedule appropriate service appointment to resolve the issue.
• Document all calls and client information on CRM software.

Qualifications

• Experience is not required, but customer service skills developed through experience in retail, call center, and sales environments is preferred.
• Automotive service experience and knowledge of X-Time and CDK is a plus.
• Professional appearance with excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work well in a team environment.
• Pleasant and courteous personality, strong administrative and organizational skills.
• Must be able to pass pre-employments screens.
• Strong phone and computers skills.

Additional Information

Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts

_ Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status._