Benefits:
Bonus based on performance
Dental insurance
Paid time off
Vision insurance
This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to learn, grow learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. This individual must be a self-starter and be individually motivated to meet specific goals.
Job Type: Full-time
Responsibilities: · Maintaining a positive, empathetic and professional attitude toward customers at all times · Ability to schedule and dispatch teams of technicians to various jobs utilizing critical thinking and problem-solving skills to maximize the clients experience and profits for the company
· Assist in the sales process and respond to various lead generators quickly and efficiently · Communicate with prospective and current clients, with needed information, in a timely manner · Know our services offered and pricing structure extremely well to be able to answer questions, provide quotes for clients, and to win jobs with a high conversion rate · STRONG emphasis on outbound warm calls · Process and schedule service requests in a timely fashion according to company policy · Ensure customer satisfaction and provide professional customer support to ensure 5 start service for all clients · Keeping records of customer interactions, transactions, comments, and complaints. · Communicate with technicians on a regular basis and oversee route schedules for specific services. · Providing feedback on the efficiency of the customer service process and make necessary adjustments. · General administrative tasks as needed.
· Network with clients and other professionals to build sales for your specific area of service. · Other duties as assigned
Education: · High school diploma or general education degree (GED) required.
Experience: · 1-2 years clerical/administrative experience (preferred) · Inside sales or call center sales experience (required) with ability to "close" the sale. · Data entry experience · Excellent verbal and written communication skills · Familiarity in Microsoft Office applications including Word, Excel, Outlook · Familiarity with web-based applications and apps
Other Requirements: · 18 years or older · Must have a valid driver’s license · Be on time, reliable and consistent · Follow MCS policies and procedures · Work in a team environment (TEAM – Together Everyone Achieves More)
Preferred Skills: · High level of professionalism and confidentiality · Ability to stay calm when customers are stressed or upset · Ability to be flexible given a dynamic and fast-paced work environment · Time management skills including prioritization of multiple tasks and planning techniques · Comfortable using computers - Microsoft Office proficient, Zoom, Teams, Loom · Experience working with customer support
Compensation: $15.50 - $17.50 per hour (Bonuses are optional depending on your pay plan)
East Tennessee's #1 Cleaning Company
Marshall Cleaning Service serves residential and commercial properties for both interior and exterior cleaning. Marshall is the new sheriff in town.