Customer Success Manager
Salary: $120,000 - $170,000 per year
Location: Redwood City, CA (San Francisco Bay Area)

Join a fast-growing, innovative company that is revolutionizing the hardware design industry. Our platform empowers over 1.8 million engineers globally to design cutting-edge products like drones, electric vehicles, and virtual reality headsets 10x faster.

With a proprietary dataset of over 10 million components and a rapidly expanding AI-driven product suite, we are backed by top-tier investors and are fresh off a successful funding round. Our team of ~28 employees is passionate about transforming the way engineers work, and we’re scaling rapidly to meet the growing demand for our platform.

This is your chance to be part of a company that is driving digital transformation for the engineering community and making a significant impact on the future of hardware design.

POSITION OVERVIEW

As a Customer Success Manager, you will play a critical role in ensuring the success of our global customer base. You will act as a trusted advisor to electronic component manufacturers, guiding them through their digital transformation journey and helping them maximize their influence within the engineering community.

This is a high-impact role that combines relationship management, technical expertise, and strategic thinking to drive customer satisfaction, renewals, and expansions. You’ll work cross-functionally with sales, product, and engineering teams to deliver exceptional value and ensure customers achieve their desired outcomes.

RESPONSIBILITIES

• Onboarding & Adoption: Lead new customers through a seamless onboarding process, providing training, resources, and support to ensure they maximize the value of the platform.
• Relationship Management: Build and nurture strong, long-term relationships with key stakeholders, acting as a trusted advisor to understand and address their goals.
• Customer Advocacy: Be the voice of the customer by gathering feedback, feature requests, and insights. Collaborate with product and development teams to enhance the platform and address customer needs.
• Renewals & Expansion: Partner with sales and account management teams to identify upselling and cross-selling opportunities. Drive high renewal rates by consistently demonstrating ROI and value.
• Technical Support: Serve as a technical resource for customers, troubleshooting issues, providing solutions, and working closely with engineering and support teams to resolve challenges efficiently.
• Data-Driven Insights: Monitor customer health metrics, analyze usage trends, and provide actionable insights to improve customer success strategies.

REQUIREMENTS

• 4+ years in a customer-facing role, such as customer success, account management, or technical support, preferably within the SaaS or technology industry.

Technical Aptitude:

• Ability to understand and explain complex technical concepts related to the platform. A background in electrical engineering or related fields is highly desirable.

Skills:

• Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.
• Analytical mindset with the ability to track customer health metrics, identify trends, and drive insights.
• Collaborative team player who can work cross-functionally with sales, product, and engineering teams to achieve shared goals.

Attributes:

• Passionate about delivering exceptional customer experiences with a proactive and empathetic approach to problem-solving.
• Results-oriented, resourceful, and able to thrive in a fast-paced environment.

ADDITIONAL INFORMATION

Work Environment:

• This is a hybrid role requiring in-person work 3 days a week in the Silicon Valley office.

Why Join Us?

• Be part of a company that is transforming the hardware design industry and empowering millions of engineers worldwide.
• Work on a highly impactful product backed by cutting-edge AI and a proprietary dataset of over 10 million components.
• Grow your career in a fast-paced, innovative environment with opportunities to make a tangible impact on the company’s success.

If you’re excited about empowering customers, driving their success, and working with a passionate team on a groundbreaking product, we’d love to hear from you!