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Customer Success Representative

Game Nerdz

Customer Success Representative

Richardson, TX
Full Time
Paid
  • Responsibilities

    Game Nerdz is a retailer of games, accessories, and FUN and we are looking to add to our team-oriented family!

    The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes.

    Responsibilities:

    • Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
    • Greet walk-in customers, pull orders, and manage the in-person pick-up process.
    • Utilize the computer operating system to provide pricing and inventory availability information to customers.
    • Process product returns (RMA’s) in accordance with company and vendor policies.
    • Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.

    Qualifications:

    • Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
    • Type at least 45 WPM
    • Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
    • Proven ability to work independently as well as follow processes and direction.
    • Ability to perform detailed work at an efficient pace.
    • General math skills.
    • Ability to meet set deadlines.
    • Strong organizational and prioritization skills.

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Paid time off
    • Referral program
    • Vision insurance
    • STD/LTD
    • Company-paid Life Insurance