Benefits:

License Reimbursement

Bonus based on performance

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

We are looking for a motivated Customer Service Representative to join our team. In this role, you will assist clients with insurance inquiries, process policy changes, and ensure their accounts are updated accurately and promptly. You will deliver outstanding customer service by addressing concerns, answering questions about coverage, and helping clients better understand their policies. The ideal candidate will have excellent communication skills, a keen eye for detail, and a genuine desire to help others. This is a fantastic opportunity to enhance the customer experience while contributing to the growth and success of our agency.

Responsibilities

Respond to customer inquiries, process policy changes, and ensure timely, accurate account updates.

Clearly explain insurance coverage, benefits, and options to help clients make informed decisions.

Professionally address and resolve customer concerns or issues in a timely manner.

Build and maintain strong relationships with clients by providing exceptional service and ensuring their satisfaction with their insurance coverage.

Job Qualifications

Previous experience in customer service or client-facing roles.

Insurance license required with Insurance customer service experience preferred.

Ability to multitask, problem-solve, and work effectively in a fast-paced environment while maintaining a positive attitude.

Excellent written and verbal communication skills, with the ability to clearly explain complex insurance concepts.

Strong attention to detail and accuracy in managing customer accounts and processing policy changes.

Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

Good Work. Good Life. Good Hands® The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.