Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

The Customer Success Specialist is responsible for maintaining and enhancing the organization’s customer communications by overseeing claim entry via a centralized system. In addition, they will increase the efficacy of the internal system by confirming accuracy of data and correcting when needed. This position will perform initial employee onboarding and support the executive management team on some tasks.

Essential Skills and Abilities:

Excellent communication skills, proper grammar, and letter writing ability

Computer literate (i.e., word, excel, powerpoint)

Competency in problem solving and decision-making

Ability to delegate and supervise successfully

Management of multiple projects simultaneously

Strong organizational skills with attention to detail

Ability to work as a team player

Responsibilities:

Answer all incoming calls/receive and forward all faxes

Maintain compliance for internal production system

Intake information for all jobs/losses and prepare for production team's review

Manage integrity of all internal systems data relative to claims, vendors, customers and jobs

Assist employees with system related issues and coordinate trainings

Conserve executive team's time by performing tasks such as reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, maintaining appointment schedules by planning and scheduling events

Maintain company calendar with upcoming events, PTO, meetings, etc.

Perform onboarding processes with new hires

Develop and/or administer special projects in areas of operations, human resources, sales/marketing, and finance as directed

Review and update upper management on status of calls from prior day

Benefits:

Competitive pay

100% paid healthcare premium

Vision insurance

Dental insurance

401(k)

Life Insurance

Flexible Spending Account

Home Ownership Program

Scholarship Program