Customer Success Specialist

G

GO-HR

Customer Success Specialist

Pataskala, OH
Full Time
Paid
  • Responsibilities

    At TechR2, we specialize in eradicating data from retired drives and IT devices. Our patented processes and compliance-focused team ensure that our clients meet and maintain compliance with all data security and environmental regulations. However, compliance is just the starting point; our mission is total data eradication.

    As an integral part of our team, you will play a crucial role in achieving this goal!

    Position Overview:

    TechR2 is seeking a highly motivated and intentional Customer Success Specialist to join our team. This individual will play a key role in driving brand awareness, executing marketing campaigns, and supporting the overall marketing efforts. The ideal candidate will have a strong understanding of digital marketing, be results-driven, and possess the ability to analyze data to optimize campaign outcomes. In addition, this role includes planned support and direct outreach to prospects.

    Location: Pataskala, OH 43062
    Pay Rate: Starting at 22$ per hour (depends on experience)
    Department: SALES / OPERATION / MARKETING
    Division: OFFICE
    Job Status: Full-Time
    Work Shift: 9:00 AM - 5:00 PM
    Days Worked: Mon., Tue., Wed., Thu., Fri.
    Hours Per Week: 40

    Key Responsibilities:

    Strategic Marketing & Campaign Management:

    • Develop and execute social media marketing campaigns to increase brand visibility and awareness of TechR2's products and services.
    • Design and implement targeted campaigns that deliver measurable outcomes.
    • Analyze campaign data to optimize performance, measure reach, and increase engagement.
    • Create and maintain a social media content calendar to align with marketing goals.
    • Continuously monitor trends and adjust strategies to stay aahead in the digital space.

    Lead Generation & Appointment Setting:

    • Set 10+ qualified appointments per week through a combination of social media campaigns, email marketing, and direct phone calls.
    • Collaborate with the sales team to ensure alignment with overall sales strategies. o Developing outreach strategies for connecting with prospects and nurturing leads through the sales funnel.

    Marketing Support & Planned Execution:

    • Provide planned marketing support, including drafting emails, managing CRM data, and coordinating marketing collateral.
    • Assist with email marketing efforts by crafting and sending out prospecting emails.
    • Coordinate and support online advertising efforts, ensuring campaign consistency across platforms.

    Data Analysis & Reporting:

    • Track and report on key metrics, including audience reach, engagement, and conversion rates.
    • Regularly assess the effectiveness of marketing strategies and recommend adjustments.
    • Present campaign results, including revenues generated and prospects reached, to the team.

    Key Qualifications:

    • Proven experience in social media marketing and digital marketing campaign management.
    • Demonstrated ability to set and achieve measurable marketing goals.
    • Strong analytical skills with the ability to interpret campaign data and optimize strategies.
    • Experience with CRM platforms and email marketing tools.
    • Excellent communication skills, both written and verbal.
    • Ability to multitask and manage multiple campaigns or projects simultaneously.
    • Ability to work independently and as part of a team.

    **Desired Skills & Experience: **

    • Campaign Management: Name 3 of the best marketing campaigns you've run. Provide details about the campaign, the number of people reached, and the resulting revenue.
    • Lead Generation: Experience in setting appointments and engaging prospects via social media and direct outreach.
    • Digital Marketing: Proficiency in social media platforms (LinkedIn, Twitter, Facebook, Instagram, etc.) and tools (HubSpot, Buffer, etc.).

    Location: Pataskala, Ohio (remote or hybrid opportunities may be available).

    Base Salary: Starting at $22hr. Exact compensation may vary based on skills, experience, and location

    TechR2 is an Equal Opportunity Employer and does not discriminate based on military or veteran status or any other legally protected classification. This job description is a representation of job requirements but is not an exhaustive list of activities, duties, or responsibilities required of the employee.