Benefits:

Bonuses

Simple IRA matching

Health insurance

Paid time off

Gates Flag & Banner Company, Inc. is a small, family-owned business specializing in the sale of stock and custom flags and banners, and the installation and service of flagpoles. We are looking for a reliable Customer Success Specialist, ready to join our team with a strong focus on providing a positive customer experience. This person must have excellent communication skills and be comfortable managing multiple responsibilities in an organized fashion. This is a Full-Time, In-Person position in our Lynchburg, VA office.

Expectations:

Communicate effectively with customers to provide support and create strong relationships.

Act as the main point of contact for individual accounts to facilitate success throughout the ordering process, primarily for stock retail orders and flagpole service.

Provide support to the flagpole service team by gathering information and photographs required for the quoting process.

Answer incoming calls and work through the sales process by providing quotes, creating sales orders, and invoicing, using a SAGE Accounting package.

Learn and be able to educate customers on our stock product and flagpole service offerings, as well as the quoting and ordering process.

Utilize a CRM system to track projects and communicate effectively with other internal team members.

Fulfill e-commerce orders utilizing a Shopify platform. Communicate with e-commerce customers regarding questions, order issues and returns.

Coordinate onsite pickups and order shipments.

Be able to communicate effectively with off-site team members, utilizing remote work platforms, such as Google Teams, Zoom, Univerge Blue Connect, etc.

Requirements:

1-3 Years Experience, Customer Service/Sales/Account Management

Be able to multi-task in a fast-paced environment

Feel comfortable working in a small/micro-office environment

Proficient in Microsoft Office

Be flexible and independent

Dependability is a must

Monday – Friday, 8:30AM – 5:00PM, In-Person

Benefits:

· Paid Vacation & Sick

· Medical/Dental Plans

· Retirement Matching

· Monthly & Yearly Bonuses

Due to holiday closures it may take a little longer than usual to contact applicants. Interviews are planned to begin on or after January 6th, 2025.