Customer Success Trainer

R

Rechat Inc.

Customer Success Trainer

new york city, NY
Full Time
Paid
  • Responsibilities

    Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency.

    FLSA: Full Time | Salaried| Exempt

    Remote (Work may be performed anywhere in the US)

    Rechat is seeking an experienced Customer Success Trainer with a proven track record of leading large-scale training sessions, webinars, and onboarding workshops. We’re looking for a skilled professional who excels at delivering engaging, interactive learning experiences for groups of 50+ participants.

    This role requires someone who is highly comfortable on camera, enjoys recording training videos, and can present with confidence. You will be responsible for hosting live group webinars, leading large-agent onboarding sessions, and creating professional training videos that educate real estate agents and brokerages on how to maximize Rechat’s platform.

    A background in training real estate professionals, consulting brokerages, or working as a licensed agent is a major plus. You’ll be working with agents daily, so understanding their workflows, challenges, and business needs is essential to making your training sessions impactful.

    Key Responsibilities:

    • Lead live training sessions & webinars: Deliver high-energy, engaging training for large groups of real estate agents and brokerage teams via Zoom and other virtual platforms.
    • Manage agent onboarding programs: Develop and facilitate structured onboarding workshops that ensure agents quickly adopt Rechat’s tools and maximize their usage.
    • Create high-quality training videos: Serve as an on-camera instructor for recorded training sessions, walkthroughs, and product tutorials to be published in our learning center.
    • Develop compelling training content: Build and maintain professional-quality presentations, training decks, guides, and interactive resources that make learning simple and effective.
    • Support real estate professionals: Work directly with agents and brokerages to understand their workflows, pain points, and training needs—then develop sessions that provide real-world solutions.
    • Analyze training effectiveness: Gather feedback, monitor adoption rates, and refine training programs based on user engagement and success metrics.
    • Collaborate across teams: Work closely with Product, Customer Success, and Support teams to stay up-to-date on platform updates and incorporate them into training sessions.

    Required Qualifications:

    • 5+ years of experience leading customer training, with a strong focus on large-scale webinars and group training sessions.
    • Proven ability to train audiences of 50+ participants in live settings (virtual or in-person).
    • Strong on-camera presence and willingness to create video-based training materials.
    • Background in training real estate agents, consulting brokerages, or working in the real estate industry (highly preferred).
    • Deep expertise in webinar platforms (Zoom Webinar, GoToWebinar, or similar) and experience delivering interactive, engaging virtual learning experiences.
    • Instructional design and presentation skills—ability to break down complex workflows into digestible, actionable training.
    • Proficiency in video editing tools (Camtasia, ScreenFlow, or similar) and documentation platforms like GitBook.
    • Outstanding public speaking, communication, and storytelling abilities.

    Preferred Qualifications:

    • Real estate experience: A background as a licensed agent or training real estate professionals is a major advantage.
    • Startup/Tech-Savvy: Experience working in PropTech, MarTech, or high-growth SaaS environments.
    • Advanced video production: Comfort with scripting, recording, and producing high-quality video content.

    Compensation:

    • Total OTC: $85,000 Annually
    • Base Salary: $75,000 - $80,000 DOE
    • Bonus: Up to $5,000 Annually

    Rechat is an equal opportunity employer committed to building and maintaining a diverse and inclusive workforce. We provide fair and impartial consideration to all applicants, regardless of race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Compensation is commensurate with experience.If you require an accommodation during the hiring process due to a medical condition or disability, please reach out to our Human Resources team.

    Employment is contingent upon successful background and reference checks. Rechat is an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace (DFWP).