Job Description

Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive experience for our clients. The ideal candidate is highly organized, proactive, and committed to providing excellent service.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels

• Provide accurate information about products, services, and company policies

• Assist customers in resolving issues and escalating complex cases as needed

• Maintain detailed records of customer interactions and transactions

• Process orders, returns, and account updates with efficiency and accuracy

• Collaborate with internal teams to ensure customer concerns are addressed effectively

• Identify opportunities to improve customer satisfaction and streamline processes

• Support administrative tasks related to customer service operations

Qualifications

Skills & Qualifications:

• Previous experience in customer support, administrative assistance, or a related field

• Strong communication and problem-solving skills

• Ability to handle customer concerns with professionalism and patience

• Excellent organizational and multitasking abilities

• Proficiency in Microsoft Office and customer service software

• Attention to detail and ability to work efficiently in a fast-paced environment

• High school diploma or equivalent required; additional education is a plus

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Health and wellness benefits

• Paid time off and company holidays

• Supportive and team-oriented work environment