Job Description

Job Description

Shapcontra is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Boston, MA. In this role, you will be responsible for assisting customers with inquiries, providing solutions, and ensuring a seamless experience. The ideal candidate is highly organized, has excellent communication skills, and is committed to delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with order processing, account updates, and general troubleshooting
• Maintain accurate customer records and update internal databases as needed
• Collaborate with internal teams to resolve customer issues efficiently
• Identify and escalate complex inquiries to the appropriate department
• Provide detailed product and service information to customers
• Ensure a high level of customer satisfaction by addressing concerns effectively
• Follow company policies and procedures to maintain service quality

Qualifications

Skills & Qualifications

• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and customer support software
• Previous experience in customer service or a related field is preferred
• Ability to work independently and as part of a team
• Strong organizational skills and a proactive attitude

Additional Information

Benefits

• Competitive salary based on experience
• Growth opportunities within the company
• Supportive and professional work environment
• Ongoing training and career development opportunities

If you are passionate about customer service and want to be part of a growing company, we encourage you to apply.