Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our team. The successful candidate will play a vital role in maintaining strong customer relationships by providing timely and effective support. This position requires excellent communication, organizational skills, and a genuine commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and efficient manner

• Resolve customer issues and escalate unresolved matters to the appropriate departments

• Maintain accurate records of customer interactions and transactions

• Assist with order processing and ensure timely delivery of services

• Collaborate with internal teams to ensure client needs are met

• Follow company guidelines to handle service requests and feedback

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Proven experience in a customer service or support role

• Strong written and verbal communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Proficient in Microsoft Office and customer support software

• Problem-solving mindset and attention to detail

Additional Information

Benefits

• Competitive salary: $50,000 - $54,000 per year

• Opportunities for professional growth and advancement

• Supportive and team-oriented work culture

• Skills development and training provided

• Full-time, Monday through Friday schedule