Job Description

Job Description:
We are seeking a dedicated and organized Customer Support Assistant to join our team. As a key member of the customer support department, you will assist in providing excellent customer service to our clients. The ideal candidate will have strong communication skills, attention to detail, and a passion for problem-solving.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide support and resolve issues related to our products and services.
• Assist customers with order processing and account management.
• Document and track customer interactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain up-to-date knowledge of products and services to effectively assist customers.

Qualifications

Skills & Qualifications:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.
• Previous customer support experience is a plus.

Additional Information

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A supportive and collaborative work environment.