Job Description

Dynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service.

Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Provide accurate information regarding products, services, and company policies
• Assist customers with issue resolution and follow-up communication
• Maintain and update customer records and documentation
• Coordinate with internal departments to ensure customer needs are met
• Monitor customer requests and ensure efficient handling of support cases
• Identify opportunities to improve customer experience and service processes
• Perform administrative tasks related to customer support operations

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional and customer-focused attitude
• Ability to work effectively in a team-oriented environment
• Attention to detail and problem-solving skills
• Proficiency with computer systems and office software
• Ability to manage priorities in a fast-paced setting
• Eagerness to learn and develop new skills

Additional Information

• Competitive salary ranging from $33,000 to $38,000 per year
• Opportunities for professional growth and career advancement
• Comprehensive training and ongoing development programs
• Supportive and collaborative work environment
• Valuable hands-on experience in customer relations and business operations
• Stable full-time position with long-term growth potential
• Skill development in communication, organization, problem-solving, and customer service
• Positive company culture that values employee contributions