Job Description

Job Description

The Customer Support Assistant will play a key role in supporting daily client inquiries and ensuring a smooth and professional customer experience. You will assist with administrative tasks, coordinate communication workflows, and help maintain the quality standards that set Beloform Craft apart.

Responsibilities

• Handle client inquiries with professionalism and clarity across designated communication channels.

• Provide accurate information, guidance, and support to customers as needed.

• Assist in organizing and updating client records and internal documentation.

• Collaborate with internal teams to resolve issues efficiently and maintain service standards.

• Monitor workflow processes and identify opportunities to enhance the customer journey.

• Support day-to-day administrative tasks to ensure operational efficiency.

Qualifications

Qualifications

• Strong communication and interpersonal skills.

• Exceptional organizational abilities and attention to detail.

• Ability to handle multiple tasks in a dynamic, structured environment.

• Problem-solving mindset with a commitment to providing high-quality service.

• Basic proficiency with office software and general administrative tools.

Additional Information

Benefits

• Competitive annual salary ($49,000–$53,000).

• Growth and career development opportunities within a professional organization.

• Supportive and collaborative work atmosphere.

• Skill-building and training opportunities.

• Full-time, on-site position.