Job Description

The Customer Support Assistant plays a key role in maintaining high service standards by assisting clients with inquiries, resolving concerns efficiently, and ensuring seamless communication between departments. This position requires professionalism, strong organizational skills, and a proactive approach to problem-solving.

The ideal candidate thrives in a fast-paced environment and demonstrates a strong commitment to delivering accurate and timely support.

Responsibilities

• Respond promptly and professionally to client inquiries via phone and email

• Provide accurate information regarding products, services, and processes

• Document customer interactions and maintain updated records

• Coordinate with internal teams to resolve client concerns effectively

• Monitor and track support requests to ensure timely resolution

• Maintain a positive and solution-oriented approach in all communications

• Assist with administrative tasks related to customer service operations

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Detail-oriented with strong problem-solving skills

• Ability to work independently and as part of a team

• Professional demeanor and customer-focused mindset

• Basic proficiency with office software and communication tools

Additional Information

• Competitive salary ($49,000 – $53,000 annually)

• Growth opportunities within a structured and expanding organization

• Professional development and skill-building support

• Stable, full-time employment

• Collaborative and supportive team environment