Job Description

We are seeking a dedicated Customer Support Assistant to join our team and contribute to the delivery of outstanding client service. In this role, you will be the first point of contact for customer inquiries, ensuring timely and accurate responses while supporting the operational and administrative needs of the Customer Support team. This position requires strong communication skills, attention to detail, and a customer-centered mindset.

Responsibilities

• Provide prompt and professional responses to customer inquiries via email and phone.

• Assist clients with product or service information, troubleshooting, and general support.

• Maintain accurate records of customer interactions and follow-up actions.

• Collaborate with internal departments to ensure smooth communication and issue resolution.

• Monitor incoming requests and prioritize tasks to meet service expectations.

• Support administrative functions, including documentation and data entry.

• Uphold company standards and contribute to a positive customer experience.

Qualifications

• Strong verbal and written communication skills.

• High attention to detail and excellent organizational abilities.

• Ability to multitask, manage time effectively, and prioritize workload.

• Customer-focused attitude with a problem-solving mindset.

• Basic proficiency with office software and digital communication tools.

• Ability to work independently as well as part of a collaborative team.

Additional Information

• Competitive salary between $47,000 and $52,000 per year.

• Clear opportunities for professional growth and advancement.

• Supportive and collaborative work environment.

• Skill-building and development opportunities.

• Full-time, on-site position in Chicago, IL.