Job Description

Elevare Branding is seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for a detail-oriented and customer-focused professional who enjoys helping others, solving problems, and delivering excellent service experiences.

As a Customer Support Assistant, you will serve as a key point of contact for customers, assisting with inquiries, providing information, and ensuring that every interaction reflects our commitment to excellence.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding products, services, and company processes.
• Assist with resolving customer concerns and escalating issues when necessary.
• Maintain detailed and organized records of customer interactions.
• Support internal teams by communicating customer feedback and service needs.
• Process customer requests and follow up to ensure successful resolution.
• Help maintain a positive customer experience throughout all stages of communication.
• Perform administrative and support-related tasks as assigned.

Additional Information

• Competitive salary ($31,000 – $36,000 annually).
• Career growth and advancement opportunities.
• Professional development and ongoing training.
• Supportive and team-oriented work environment.
• Opportunity to develop valuable customer service and business communication skills.
• Stable full-time employment with long-term career potential.
• Exposure to diverse business operations and client interactions.