Job Description

Job Description:
Sonar Spark is seeking a dedicated and customer-oriented Customer Support Assistant to join our team in Denver, CO. In this role, you will serve as a primary point of contact for our customers, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. This is a great opportunity for someone who is eager to contribute to a fast-paced and growing company.

Responsibilities:

• Provide timely and accurate support to customers via phone, email, and other communication channels.
• Address customer inquiries, provide product information, and resolve issues in a friendly and professional manner.
• Collaborate with internal teams to ensure efficient and effective resolution of customer issues.
• Document customer interactions and maintain detailed records of support activities.
• Assist in troubleshooting technical issues and escalating complex problems to senior support staff as needed.
• Contribute to improving support processes and customer satisfaction.
• Ensure follow-up with customers to confirm issue resolution and gather feedback.

Qualifications

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a positive attitude and willingness to assist others.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong organizational and time management skills.
• Basic technical proficiency and the ability to learn new software quickly.
• Prior experience in customer service or support roles is a plus but not required.

Additional Information

Benefits:

• Competitive salary between $45,000 and $52,000 per year.
• Opportunities for growth and advancement within the company.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and supportive work environment that fosters career development.
• Comprehensive training and development opportunities.