Job Description

We are seeking a Customer Support Assistant to serve as a key point of contact between our clients and internal teams. This role focuses on providing timely, accurate, and professional assistance while ensuring a seamless customer experience across all interactions. The ideal candidate is organized, attentive to detail, and committed to delivering high-quality support.

Responsibilities

• Respond to customer inquiries promptly and professionally via approved communication channels

• Maintain accurate records of interactions, requests, and resolutions

• Coordinate with internal departments to ensure timely follow-up and issue resolution

• Assist with order processing, account updates, and general administrative support

• Identify opportunities to improve support processes and customer satisfaction

• Uphold company standards for quality, confidentiality, and service excellence

Qualifications

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• Professional demeanor with a customer-first mindset

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency with standard office software and internal systems

• Reliability, attention to detail, and a collaborative approach

Additional Information

• Competitive salary within the stated range

• Growth opportunities and professional development

• Structured onboarding and ongoing training

• Supportive, team-oriented work environment

• Stable full-time position with clear expectations