Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Birmingham, AL. This role plays a key part in ensuring our clients receive timely, accurate, and professional support. The ideal candidate is organized, communicative, and motivated to contribute to a positive customer journey while working in a collaborative environment.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, or internal systems

• Provide clear, professional, and solution-focused responses to customer needs

• Maintain accurate records of customer interactions and resolutions

• Collaborate with internal teams to ensure efficient issue resolution

• Follow company procedures to ensure consistent and high-quality service

• Assist with administrative and support tasks related to customer operations

Qualifications

• Strong verbal and written communication skills

• Professional demeanor with a customer-first mindset

• Ability to manage multiple tasks while maintaining attention to detail

• Basic computer proficiency and ability to learn internal systems

• Strong problem-solving and organizational skills

• Reliability and a proactive approach to daily responsibilities

Additional Information

• Competitive salary ranging from $47,000 to $51,000 per year

• Growth opportunities within a supportive and expanding company

• • Skill development through hands-on experience and internal training

• Stable, full-time position with consistent schedule

• Collaborative and professional work environment