Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Support Assistant to join our growing team. The ideal candidate will play a key role in ensuring client satisfaction by providing timely assistance, clear communication, and reliable solutions. This position requires strong organizational skills, problem-solving abilities, and a genuine passion for supporting others.

Responsibilities

• Respond to customer inquiries via phone and email with accuracy and professionalism.

• Coordinate shipments, deliveries, and logistics updates with internal departments.

• Maintain detailed and organized customer records in the company system.

• Provide follow-up and ensure timely resolution of client requests.

• Support the operations and logistics team with administrative tasks as needed.

• Identify opportunities to improve customer experience and service quality.

Qualifications

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite and basic CRM tools.

• Ability to work independently and in a team-oriented environment.

• Attention to detail and a proactive attitude toward problem-solving.

Additional Information

Benefits

• Competitive salary within the $64,000 – $69,000 range.

• Professional growth and career advancement opportunities.

• Supportive and inclusive workplace culture.

• Comprehensive training and development programs.

• Full-time, on-site position with consistent career stability.