Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Boston, MA. This role is ideal for individuals who enjoy problem-solving, clear communication, and providing high-quality service. The Customer Support Assistant will act as a key point of contact for clients, ensuring smooth interactions and a consistently positive experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email

• Provide accurate information regarding products, services, and internal processes

• Assist customers with order tracking, updates, and general support needs

• Document interactions and maintain updated customer records

• Collaborate with internal departments to resolve inquiries efficiently

• Ensure a professional and courteous experience for every customer

Additional Information

• Competitive salary ($47,000 – $51,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Skill development and ongoing training

• Stable full-time position with long-term potential