Job Description

Job Description

We are seeking a detail-oriented and empathetic Customer Support Assistant to join our growing team in Washington, DC. This role involves assisting clients with inquiries, resolving product or service issues, and maintaining high levels of customer satisfaction. You will serve as a key connection between our customers and internal teams to ensure timely and accurate resolutions.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing system

• Troubleshoot basic technical issues and escalate complex problems

• Maintain accurate records of customer interactions and actions taken

• Collaborate with the operations and IT departments to ensure seamless support

• Follow up with clients to ensure satisfaction and issue resolution

• Provide feedback on common customer issues and suggest improvements

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• 1+ years of experience in a customer support or administrative role

• Strong communication and problem-solving skills

• Ability to work independently and manage time effectively

• Familiarity with CRM software or helpdesk tools is a plus

• Strong attention to detail and organizational skills

Additional Information

Benefits

• Competitive salary ($50,000 - $60,000 per year)

• Professional growth and training opportunities

• Health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and collaborative team environment

• Opportunities to contribute to exciting tech-driven projects