The Company :

King Energy is a leader in rooftop solar and battery storage, serving commercial and industrial properties across the United States.

Powered by King Energy's OneBill software platform and backed by significant venture capital and project financing investment, we deploy solar on commercial rooftops and provide the energy generated to both local tenants and members of the broader community.

Our goal is to generate financial value for commercial property owners, their tenants, and the broader community by engaging in rooftop leases that increase a property's net operating income and by saving tenants and local residents money on their energy bills.

King Energy solar programs are deployed at no cost to property owners or their tenants, generating financial, social and environmental benefits to the property and to the community.

The Role:

We're seeking a Customer Support & Collections Specialist to join our growing team. Reporting to the Customer Success team, you'll be the primary point of contact for customer billing inquiries and account management, ensuring smooth operations of our OneBill platform for end users. This role combines customer service excellence with technical understanding of utility billing systems.

You'll manage the full lifecycle of customer accounts, from initial enrollment through ongoing billing support and collections when needed. Working closely with our Account Management and Finance teams, you'll ensure accurate billing, timely collections, and high customer satisfaction while supporting our mission of sustainable energy adoption in the commercial sector.

Success in this role means maintaining strong customer relationships while ensuring efficient revenue collection and account maintenance across our growing customer base.

You Are A:

• Customer service professional with excellent communication skills and ability to handle complex billing inquiries with patience and clarity
• Detail-oriented individual who can manage multiple accounts while maintaining accurate records and following established processes
• Problem solver who can identify billing issues, propose solutions, and work across teams to resolve customer concerns
• Process-driven specialist who can follow and improve established workflows for collections and account management
• Technical learner who can quickly master our OneBill platform and related utility billing systems

You Get Bonus Points For:

• Experience with utility billing or energy industry customer service
• Background in collections or accounts receivable
• Knowledge of solar energy billing and net metering concepts
• Prior experience with CRM systems or billing platforms
• Familiarity with payment processing systems and compliance requirements

Compensation And Benefits:

• Competitive salary
• Participation in King Energy's stock option program
• Health benefits
• Unlimited PTO
• Collaborative, fast-paced corporate culture