Job Description

Job Description

Blue Print Out is seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have a proven track record in customer service, leadership skills, and the ability to develop strategies that improve customer satisfaction and team performance.

Responsibilities

• Lead and manage the daily operations of the customer support team

• Monitor team performance and implement improvements to enhance productivity

• Handle escalated customer inquiries and ensure timely resolution

• Develop customer service procedures, policies, and standards

• Provide coaching and training to support staff to ensure quality and consistency

• Analyze support metrics and generate reports for management review

• Collaborate with other departments to ensure a seamless customer experience

Qualifications

Qualifications

• Bachelor’s degree or equivalent experience in Business, Communications, or related field

• 3+ years of experience in customer service management or supervisory role

• Strong leadership, communication, and problem-solving skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Proficiency with customer support software and Microsoft Office Suite

Additional Information

Benefits

• Competitive salary: $70,000 – $75,000 annually

• Opportunities for career advancement and professional development

• Supportive and collaborative work environment

• Comprehensive training and onboarding program

• Paid time off and company holidays