Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

We offer competitive compensation & benefits including:

Medical

Dental

Vision

life

401(k)

Paid time off

Additional voluntary benefits

Company Overview As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.

Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers’ expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.

Responsibilities

Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.

Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.

Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.

Answer customer inquiries on the telephone.

Schedule service and delivery orders. Coordinate schedules with the service/operations team.

Bill service, delivery, and new installation orders.

Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.

Refer unresolved customer grievances to designated departments for further investigation.

Follow all rules and regulations pertaining to safety and Culligan policies.

Complete any other responsibilities as assigned.

Qualifications

High school diploma or GED.

Minimum two years of customer service experience preferred.

Strong time management and project management skills.

Proficient in Microsoft Office (word, excel, outlook).

Excellent communication skills, both written and verbal.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.