Customer Support Specialist

Company: Pro-MotionPix, LLC Location: Pleasanton, CA (In-Person Required) Job Type: Full-Time, Monday–Friday, 8:30 AM–5:00 PM

About Us

Pro-MotionPix is a leading provider of automotive dealership photo capture software, photography, and interactive 360-spin services. We specialize in creating engaging media that helps dealerships promote transparency and trust with online car buyers. Our mission is to assist dealerships in selling more cars, for more money, faster.

Role Overview

We are seeking a Product Performance & Customer Support Specialist to play a key role in optimizing client success, ensuring high-quality automotive photos, and occasionally assisting with sales. This role combines customer support, product training, quality control, and sales assistance, making it ideal for someone who enjoys problem-solving, technology, and customer engagement.

Key Responsibilities

Respond to customer inquiries via email, chat, and phone while managing support tickets.

Troubleshoot technical issues related to image quality and escalate as needed.

Review and verify vehicle images to ensure they meet clarity, composition, and branding standards.

Identify and flag images that need corrections and provide feedback to internal teams.

Identify opportunities to upsell services and recommend product upgrades based on dealership needs.

Stay updated on industry trends, competitor offerings, and best practices.

Qualifications:

1+ years in management, sales, product training, or customer support.

Strong communication skills (written and verbal) with a customer-first mindset.

Attention to detail in photo review and quality control.

Experience with Adobe Photoshop, Lightroom, and Canva.

Familiarity with CRM systems and support ticketing platforms.

Strong problem-solving and organizational skills to manage multiple priorities.

Experience in the automotive or digital media industry is a plus.

Why Join Us?

Health, dental, and vision insurance.

401(k) with company match.

Paid time off & holidays.

Career growth in a fast-growing company.

Work in a collaborative and dynamic environment with a mix of customer engagement, product training, and occasional sales involvement.

Apply today to be part of the team!