Job Description

As a Customer Support Specialist, you’ll work closely with customers across several brands
through email and chat. You will contribute to strengthening customer relationships by offering
unique perspectives and supportive interactions. Above all else, you’ll be accountable for
providing accurate and timely information to customers in a kind, professional manner.

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include:

• Interact with customers across multiple communication channels
• Analyze and improve connection performance
• Recommend practice and policy improvements

Qualifications

We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience:

• Exceptional written and verbal communication skills
• Experience in customer support
• High attention to detail
• Demonstrate the ability to innovate with limited resources
• Able to tap into empathy and connect in meaningful ways

Additional Information

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

• 401k package with employer matching
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.