Benefits:

Competitive salary

Paid time off

Training & development

Job Summary

We are seeking a Customer Support Specialist to join our team in our Slidell office. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with Wireless Prepaid Dealers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

Handle inbound/outbound calls and emails

Identify the wireless prepaid dealers’ needs, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with the wireless prepaid dealers

Document all interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous wireless experience as a Customer Service Representative or in a similar role is preferred but not required

Strong typing skills with a focus on speed and accuracy

Excellent phone and verbal communication skills

Experience using Microsoft Office or Google Suite

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities