Customer service representative

AHU Technologies Inc

Customer service representative

Washington, DC
Full Time
Paid
  • Responsibilities

    Complete Description: Duties and Responsibilities:

    Provide assistance and information to taxpayers on all business, income

    and real property taxes and related fees;

    Answer inquires to basic business registration, income and real property

    via telephone and written correspondence;

    Research, establish and update all business tax accounts via an online

    system;

    Review and adjust business registration, real property and income tax

    accounts which require correction and/or refunds;

    Receive and control business and income undeliverable refund checks;

    Receive and process requests for waivers of penalties and interest on

    select accounts;

    Input and update existing database accurately;

    Determine and register applicable tax liabilities for all taxes and fees

    administered by OTR;

    Receive and respond to general correspondence pertaining to business,

    income, real property and other related taxes and fees;

    Research and prepare response for management signature;

    Track and maintain data necessary for production reports, and

    Input and update existing database accurately.

    Qualifications:

    a) A high school diploma or equivalent with a minimum of two (2) years of

    experience in the field or related area;

    b) Ability to communicate effectively both orally and in writing to a variety

    of audiences;

    c) Ability to research and interpret tax laws, regulations and policies; and

    d) Ability to perform basic business applications Microsoft Outlook and

    Microsoft Suites (Word, Excel, Access, etc.).