Job Description

We invite you to play an important role in delivering quality services and solutions to our customers. At DHL ECOMMERCE, we offer many rewarding opportunities in different functions of our business. Contribute to our success through various exciting career opportunities and be part of the world's leading logistics company.

DHL eCommerce has an opening for Warehouse Operations Supervisors for our Melrose Park, IL distribution center.

SHIFT AVAILABLE: 2nd Shift

WE OFFER A COMPETITIVE SALARY + HEALTH BENEFITS, PAID TIME OFF, HOLIDAY PAY, STD/LTD, LIFE, TUITION REIMBURSEMENT & 401K!

SUMMARY:

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.

• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.

• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.

• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.

• Conduct performance reviews, coach and train direct employees.

• Monitor and ensure that all facility equipment is working correctly and meeting production standards

• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies

• Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.

• Recommend measures to improve production methods, working conditions, and increased efficiencies

• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.

• Supports HR Business Partner in the recruitment and interview process of new hires.

• Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.

• Perform other related duties as assigned.

EDUCATION/EXPERIENCE MINIMUM QUALIFICATIONS:

PREFERRED CANDIDATES WILL HAVE:

• Bachelor’s degree in related field

• Understanding of Small Parcel Logistics

• Knowledge of and experience in improving operations quality and safety programs

• Experience in implementing and applying process improvement tools such as 5s

• Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

MINIMUM REQUIRED:

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience

• 2 years’ experience working in a distribution/mail/ or similar environment.

• Knowledge of operations quality and safety programs

REQUIRED SKILLS:

• Strong leadership and organizational skills.

• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.

• Excellent oral and written communication skills including ability to adapt to various audiences

• Strong analytical and problem solving and skills

• Proficient in MS Word, Excel, and Power Point

PHYSICAL DEMANDS:

• Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.

• May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).

• Frequently walk throughout the warehouse to supervise employees.

CONNECTING PEOPLE. IMPROVING LIVES.

EQUAL OPPORTUNITY EMPLOYER – VETERANS/DISABILITY

Company Description

Vision:To become the leading logistics provider in online retailing. DHL eCommerce is on its way to becoming the preferred partner for shipping solutions nationwide and worldwide. With our innovative shipping solutions, supported by state-of-the-art operations systems, we are redefining residential delivery for both your business and your customers. We provide a full range of domestic and international services for the secure and reliable distribution of mail and parcels. Plus, we offer an expanding range of value-added services. Domestic Presence: DHL eCommerce offers U.S. businesses the widest range of domestic mail and parcel services through the power of the DHL eCommerces worldwide network. With our strategically located Distribution Centers, we can pick-up, sort and process your shipments and move them efficiently into the mailstream. As a USPS Workshare partner, we are able to offer the final mile delivery to over 152 million addresses. Global Presence: With direct connections to over 220 countries and territories and 41 processing centers on four continents, we have the worlds largest network for international shipping services today. We provide our cross-border services to top Fortune 500 companies for parcels, business mail, direct mail and publications. Industries Served: DHL eCommerce handles a wide variety of shipments daily from apparel and electronics to books to DVDs, vitamins, replacement parts and catalogs. Some of the industries we serve are e-commerce, multi-channel retailers, direct marketing, financial, mail and print fulfillment, healthcare, pharmaceutical and nutraceutical, government and manufacturing.