Job Title: Front of House Team Member

Rocco's Doughnut Company

Summary:

Rocco's Doughnut Company is seeking enthusiastic and customer-focused individuals to join our Front of House Team. As a member of our team, you will be the face of our brand, responsible for providing exceptional customer service, serving delicious food and beverages, managing orders efficiently, and maintaining a clean and welcoming environment for our valued customers.

Responsibilities:

• Picking up, driving, and dropping off Doughnut delivery vehicle when needed -Serving doughnuts to customers -Marketing our stores to event locations
• Setting up and breaking down event materials, signage -Adhere to protocols for each event -Organizing marketing, event materials -Communicating with the team throughout the shift regarding doughnut counts -Greeting customers with a warm smile and conversation
• Understanding doughnut flavors and explaining top customers, upselling

Customer Interaction:

Greet customers with a warm and friendly attitude, creating a welcoming atmosphere in the store.

Assist customers in making menu choices, providing information about our doughnuts, beverages, and other products.

Respond to customer inquiries, resolve complaints, and ensure a positive overall experience.

Food and Beverage Service:

Take customer orders accurately and efficiently, ensuring special requests or dietary preferences are noted.

Prepare and serve doughnuts, beverages, and other menu items promptly and with attention to presentation.

Ensure food and beverages meet quality standards, maintaining the excellent taste our customers expect.

Order Management:

Utilize the point-of-sale (POS) system to process orders accurately and handle cash or card transactions.

Manage online or phone orders, ensuring timely preparation and pickup or delivery if applicable.

Cleaning and Maintenance:

Maintain cleanliness and organization of the event area. Regularly clean countertops, and other customer areas to provide a tidy and comfortable space.Help with daily cleaning tasks, such as sweeping, mopping, and restocking supplies.

Upselling and Promotions:

Inform customers about current promotions, discounts, or new menu items to encourage additional sales.Suggestively sell upgrades or combos to enhance the customer experience.

Teamwork and Communication:

Collaborate with other front of house team members, kitchen staff, and management to ensure seamless operations.

Communicate any issues, concerns, or customer feedback to the management team promptly.

Requirements:

-Previous experience in customer service, preferably in a food service or hospitality setting, is a plus.

-Excellent communication and interpersonal skills to interact effectively with customers and team members.

-Ability to work in a fast-paced environment and remain calm under pressure.

-Strong attention to detail and the ability to multitask effectively.

-Availability to work flexible hours, including weekends.

-Food safety and hygiene knowledge is desirable but not mandatory (training can be provided).

-A passion for great food, excellent customer service, and a positive, can-do attitude. -Must be available to travel to our Westborough location and surrounding areas within 1 hour from Westborough location. Salem, NH, Charlton, MA, Boston, MA Burlington, MA

Joining Rocco's Doughnut Company as an Events Team offers a rewarding opportunity to be part of a dynamic team dedicated to providing delightful experiences to doughnut lovers. If you are passionate about customer service, enjoy working in a bustling environment, and love the smell of freshly baked doughnuts, we invite you to apply and become a key contributor to our doughnut-loving community!

WHAT WE OFFER:

-Flexible Schedule -Mileage Reimbursement -Weekly Pay, competitive pay plus tips -Health insurance plan options for all full time individuals -Friends + Family discount -Accrued PTO