The Team Lead is directly responsible to the Owner/Administrator. She/he is responsible for the overall client service operations and assigned personnel supervision. You would not be alone, you would be supported by management and the agency to help you fulfill the duties that you are expected to complete.
We would love to have a Team Lead who has a background in caregiving and knows the challenges of being a caregiver. Also challenges for people who are older or have disabilities. We as an agency are looking to grow and are interviewing applicants immediately to fill this need.
***TRAINING PACKAGES ARE AVAILABLE FOR CONTINUING EDUCATION PROGRAMS
***WE DO NOT MANDATE YOU TO GET VACCINATED
At Golden Heart Senior Care, our mission is to provide quality home care by compassionate caregivers who provide exceptional service that ensures clients have dignity, independence, and the right to choose how to live their life. Golden Heart is looking for compassionate and dedicated individuals to provide in-home and community support to our clients. You can serve our seniors, veterans, or adults with intellectual disabilities. We’re hiring people from a variety of backgrounds; helping others has always been your calling or you're starting a new career path, we are welcoming you to be a part of a team that is making a difference in the lives of Iowans every single day.
Qualifications
English
Driver's License
Caregiver or DSP experience
Bathing assistance: 1 year
Must understand and respect client ethics and confidentiality of care for all clients
Experience in the health care field
Experience with people who have physical and mental disabilities
Must have on hire and maintain CPR and First Aid certification
Must be computer literate
Must possess effective communication skills and the ability to lead a team of personnel with a variety of backgrounds and educational experiences
Must possess good time management, problem-solving, and work ethic skills
Must present a professional appearance and promote a positive work environment
We proudly offer a rewarding work environment with various benefits including:
Competitive Pay
Health Insurance
Paid Mandatory trainings
Continuing educational training
Training advancement program
Paid Time Off (PTO)
Flexible schedules for work/life BALANCE
Caregiver Loyalty Program (caregiver incentives and rewards)
Extra shift bonus
Referral Bonuses
Gas compensation program
Career growth and opportunities for advancement in leadership
All supplies that you need can be picked up from our office in Urbandale!
ATTRIBUTES TO HAVE AS A SUPERVISOR
High integrity
Dependable
Strong sense of responsibility
Compassionate towards clients and co-workers
Good Problem solver
Proactive
Demonstrates good communication skills
Communicates and problem solves effectively
This position advocates for the clients and staff on the job. This position works on the process of setting appointments, meeting with new and existing employees, and training new employees on the clients. Having experience with clients with mental/physical disabilities will help you succeed in this position.
ON THE JOB RESPONSIBILITIES:
o Demonstrates support for the agency mission statement to promote quality, efficient, comprehensive, and effective client services.
o Available to cover open shifts
o Responsible to train/job shadow new employees on current jobs
o First contact for team members & clients when issues arise
o Ensures documentation is complete and accurately structured according to company guidelines.
o Be able to talk to potential clients about Golden Heart to become future clients
o Supervises and serves as a role model to all assigned personnel.
o Participates in and supports the agency’s performance improvement activities.
o Uses effective communication skills to follow-up on complaints by clients or personnel.
o Maintains confidentiality of client, employee, and agency operations.
o Keeps all records up to date, organized, and ready for inspection at any time.
o Promotes compliance with all agency standards, policies, and procedures.
o Promotes client, personnel, and office safety precautions.
o Presents a professional appearance and promotes a positive work environment.
o Participates in the quarterly record review and works with personnel to initiate needed changes to maintain records in accordance with state and accreditation standards.
o Reviews all admissions, transfers, discharges, and services to ensure that they meet agency policies and procedures and standards of practice.
o Facilitates referrals to the agency.
o Supervises staff as required including peer review as applicable. All aspects of training (if provided), competency testing, direct observation, documentation review, and monitoring of required annual in-service training are included in the supervisory duties.
o Represents the agency at community functions.
o Participates in the development of the annual program evaluation and strategic plan.
o Participates in interview and selection of new personnel as delegated.
o Evaluates assigned personnel performance and provides corrective action if needed
o Performs other duties as requested.
As the Team Lead you will report to Management and/or to the Leadership team to report on all of the above including but not limited to: client concerns, staff concerns, activities, goals, updates, problems, and any special projects given.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Heart Senior Care Corporate.