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Customer Experience Representative - Polaris

D

Dahl Consulting

Customer Experience Representative - Polaris

Plymouth, MN
Full Time
Paid
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  • Responsibilities

    Job Description

    DURATION: 12 months, potential to get extended/hired on

    PAY: $16-$19/hr

    NOTE: 100% Remote to Start 

     

    Dahl Consulting is currently partnering with a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Customer Experience Representative for a contract position! Interested? Get more details below

     

    TOP 3 REQUIREMENTS

    • Soft/hard skills, technology components, education, etc. Minimum of two years consumer relations experience
    • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plus
    • Ability to work well under pressure and manage stressful interactions.

    JOB SUMMARY: Provide industry-leading consumer service to Polaris end users and inject the voice of the consumer throughout Polaris and its dealer network. Work in a team environment supporting and training first level consumer service and handle escalated cases to deliver satisfactory service solutions to Polaris customers.  

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Supports outsource contact center personnel with tools, process and information to drive customer satisfaction.  
    • Interact with customers via email and over the phone to solve order and product related issues
    • Use resources to assist in the buying decision of customers using Polaris managed websites and online Marketplaces. 
    • Be Subject Matter Expert on Polaris vehicles, parts and accessories; providing accurate fitment, diagnosis and support to Polaris Customers
    • Ensures that customers have a positive experience; commit to meet or exceed customer expectations 
    • Facilitate problem solving, research, and dispute resolution between Polaris dealers, PG&A Technical Support, e-Commerce and consumers.
    • Use metrics to improve consumer satisfaction and conduct data analysis to identify root causes.
    • Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution.
    • Build long-term relationships by providing customer-centric solutions in a timely fashion.
    • Maintain a positive representation of all Polaris brands at all times.
    • Participation in weekly status meetings with direct, indirect manager, and team. 
    • Other duties as assigned

     

    SKILLS & KNOWLEDGE

    • Bachelor’s degree (preferred)
    • Minimum of two years direct interface with consumers. Powersports or Motorcycle dealership experience preferred.   
    • Strong desire to deliver industry-leading consumer service and build strong consumer relationships.
    • Ability to maintain a positive attitude and treat each contact with professionalism and respect.
    • High level of curiosity.
    • Strong prioritization skills and attention to detail.
    • Excellent problem solving and conflict resolution skills required.
    • Ability to work well under pressure and manage stressful interactions.
    • Ability to ask questions, easily process information and translate that to action.
    • Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas. 
    • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plus.  
    • AS400 experience is a plus

    WORKING CONDITIONS: 

    • Office environment

     

     

    Company Description

    Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.