The Daily Wire is searching for a new Member Experience Representative to join our Product team in Nashville, Tennessee! This person will be part of our outstanding team of Member Experience Representatives who tend to our customer service channels and work directly with our audience to make as positive an impact on Daily Wire's audience growth, engagement, and satisfaction as possible.

If you are passionate about and have previous experience in customer service and/or the hospitality industry, possess strong interpersonal skills, are highly detail-oriented, and are excited about the prospect of representing the Daily Wire and interacting closely with our amazing audience and members on a daily basis, we want to hear from you!

PLEASE NOTE: THE MEMBER EXPERIENCE REPRESENTATIVE POSITION ENTAILS A ROTATING WORK SCHEDULE WITH SHIFTS THAT FALL BETWEEN 6:30AM AND 7PM CT MONDAY-FRIDAY, AND POTENTIAL SATURDAY SHIFTS FROM 8AM-5PM CT. AVAILABILITY TO WORK A ROTATING SCHEDULE WITHIN THESE HOURS IS REQUIRED FOR CONSIDERATION FOR THIS POSITION. THANK YOU!

RESPONSIBILITIES:

• Engage with the Daily Wire audience in answering questions and resolving issues through email, phone, and chat support
• Navigate ambiguous member requests, managing an influx in support volume and addressing unexpected issues
• Help guide Daily Wire members through account-related questions as well as basic troubleshooting
• Seek out opportunities to improve satisfaction among our audience and customer base
• Share suggestions on improvements to Daily Wire platform and products gathered from conversations and interactions with our membership base
• Field and escalate system issues to the appropriate parties
• Assist with Daily Wire store as needed
• Perform other duties as assigned

EXPERIENCE & REQUIREMENTS:

• Nashville, TN -based position (working remotely is not an option)
• 1+ year of previous professional experience in customer service or related field
• Flexible and adaptable schedule to meet and fill our rotating support hours (including weekends)
• Outstanding guest service/hospitality skills
• Strong ability to remain patient, calm, and gracious under stressful circumstances and when dealing with customer service escalations
• Outstanding email and phone skills, including communication and grammar
• Strong sense of empathy and ability to relate to people and resolve issues
• Familiarity with Zendesk or related customer services software a plus
• Exceptional attention to detail
• Interest in and/or familiarity with the political and editorial news landscapes

REPORTS TO: Member Experience Lead

START DATE: Immediate

EMPLOYMENT TYPE: Full-time; Non-Exempt

COMPENSATION: $18/hour

BENEFITS: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)

To learn more about Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:

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Daily Wire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Daily Wire participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee's form I-9 to confirm work authorization.

Thank you!

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